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Click2Shop
eCommerce
Order Management
System
Achieve digital success with the Click2Shop E-Commerce store solution. Create personalized online stores for each campaign, tailored to your target audience. All orders are recorded in the backend for efficient management.
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Broaden
Customer
Base
Increase
Sales
Opportunities
Increase
Customers
Convenience
Improve
Brands
Visibility
Shop by Category & Featured Products 01
Popular, new, promotional products and banners are now available to be featured at the top of the page for easy exploring and browsing.
Effective E-Commerce Discount Strategies 02
Various discount strategies, such as Tier Discount, Early Bird & Flash Sales Promotion, Bundle Offer, and Giveaways, can be implemented for any situation.
Promo Code Application to Total Bill 03
Shoppers can also apply a valid promo code created by the brand at checkout for additional discounts, including Public Codes, Private Codes (For groups), or Restricted Codes (For individuals/VIPs).
Pick-Up & Delivery Solutions 04
Businesses can establish multiple pickup points, set delivery fees per branch, and provide a scheduling calendar, allowing customers to choose their preferred fulfillment method.
Secure Payment & Order Confirmation 05
Shoppers can securely pay using Visa, Mastercard, WeChat Pay, AliPay, PayPal, and other methods.
![](https://kliknroll.com/wp-content/uploads/2024/07/S-click2shop-benefit-element-circle.png)
Smart Ways to
Manage Business Orders
Multi-Platform Development 06
Develop an E-Commerce store that seamlessly adjusts to desktops, store kiosks, mobile phones, tablets, and other devices.
Customized UI & Brand Control 07
Utilize our white-label interface to create a personalized store showcasing logos, designs, colors, visuals, and themes for enhanced brand recognition.
Cross-Channel Platform Marketing 08
Promote your E-Commerce store effortlessly across social media platforms such as Facebook, Instagram, WhatsApp, WeChat, Line, via Email, SMS, and through SEO strategies.
Inventory Management for Products 09
Businesses can effectively manage inventory by implementing purchase limits to prevent overstocking and ensure customer satisfaction.
Clients That Use
Our Solution
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Common Problems That
We Can Eliminate
![CLICK2SHOP E-Commerce Order Management System](https://kliknroll.com/wp-content/uploads/2024/07/S-click2shop-problems-img-01-mobile-friendly.png)
{ 01 }Mobile-Friendly Interface
Over 50% of e-commerce shoppers browse on mobile devices, Click2Shop ensures a better user experience with a mobile-friendly UI. All interfaces are designed to be responsive and user-friendly on mobile devices.
![CLICK2SHOP E-Commerce Order Management System](https://kliknroll.com/wp-content/uploads/2024/07/S-click2shop-problems-img-02-multi-campaign.png)
{ 02 }Multi-Campaign Online Commerce Store
Click2Shop enables businesses to create multiple independent online stores for simultaneous marketing campaigns. This separation prevents interference between marketing efforts, ensuring clear performance tracking and more effective audience targeting.
![CLICK2SHOP E-Commerce Order Management System](https://kliknroll.com/wp-content/uploads/2024/07/S-click2shop-problems-img-03-conversion.png)
{ 03 }Retail Conversion Optimization
Click2Shop boosts online store conversions by streamlining the user journey and enhancing the user experience. A streamlined checkout process and strategically placed buttons make ordering easy with a few clicks, increasing organic conversions without extensive marketing efforts.
![CLICK2SHOP E-Commerce Order Management System](https://kliknroll.com/wp-content/uploads/2024/07/S-click2shop-problems-img-01-mobile-friendly.png)
{ 01 }
Mobile-Friendly Interface
Over 50% of e-commerce shoppers browse on mobile devices, Click2Shop ensures a better user experience with a mobile-friendly UI. All interfaces are designed to be responsive and user-friendly on mobile devices.
![CLICK2SHOP E-Commerce Order Management System](https://kliknroll.com/wp-content/uploads/2024/07/S-click2shop-problems-img-02-multi-campaign.png)
{ 02 }
Multi-Campaign Online Commerce Store
Click2Shop enables businesses to create multiple independent online stores for simultaneous marketing campaigns. This separation prevents interference between marketing efforts, ensuring clear performance tracking and more effective audience targeting.
![CLICK2SHOP E-Commerce Order Management System](https://kliknroll.com/wp-content/uploads/2024/07/S-click2shop-problems-img-03-conversion.png)
{ 03 }
Retail Conversion Optimization
Click2Shop boosts online store conversions by streamlining the user journey and enhancing the user experience. A streamlined checkout process and strategically placed buttons make ordering easy with a few clicks, increasing organic conversions without extensive marketing efforts.
Common Queries That You Might Have
What is an Order Management System in eCommerce?
In eCommerce, an Order Management System is a comprehensive platform that oversees the entire online retail process. It handles things like order collection, monitors sales and inventory levels, and automates email notifications for tracking updates, ensuring an all-around smooth journey from order placement to final delivery to the customer.
A great order management system allows for more robust features like real-time order tracking, automatic receipt generation upon payment, being able to send customer updates through different channels, integration with AI chatbots to be able to answer customer queries promptly, etc.
KlikNRoll’s order management system encompasses an online store easily plugged into your website. As a result, your customers will be able to make purchases on your online store, and you can get all the benefits mentioned earlier that aid in the fulfillment process.
What Makes KlikNRoll’s eCommerce Order Management Solutions Stand Out?
KlikNRoll’s eCommerce Order Management System stands out from other solutions because we’re an end-to-end solution, everything you need under one platform.
What’s more, we put a lot of emphasis on the branding and conversion side of things. This means you’ll be able to increase conversion rate while maintaining customer engagement through branding elements on your online store.
On top of all that, our system offers the flexibility for customers to redeem their purchases partially, rather than all at once.
For instance, a customer who buys a grill and some cooking utensils from your store. They can collect the utensils directly from your store while choosing to have the grill delivered to their home.
This partial redemption feature is a unique feature that sets us apart from many other eCommerce platforms!
Additionally, increased conversion ultimately means fewer problems and complaints for your customer service team, while organically increasing revenue and decreasing basket abandonment.
We also use AI and chatbots to be able to automate and streamline tasks like answering customer inquiries, real-time order tracking, and receipt and signature integration, to boost overall efficiency and customer satisfaction.
Differences Between an eCommerce OMS and CRM
Although an OMS and CRM are complementary in terms of their functionality in any business, they are fundamentally different and serve different purposes.
An order management system (OMS) focuses on tracking and managing the lifecycle of an order, from the ordering to the delivery process. This lifecycle also includes everything from inventory management, to order fulfillment and shipping.
Conversely, a customer relationship management (CRM) system is designed to cultivate and manage the relationships between the business and its current or potential customers. It meticulously gathers detailed customer information and monitors all interactions across various platforms, including the company’s website, social media channels, and the OMS itself.
This data collection aids in a deeper understanding of customer preferences and behaviors, which is incredibly important for strategic decision-making and implementing changes. The CRM system not only maintains individual customer profiles but also categorizes these profiles for more effective management of different customer segments.
Typically, an OMS is integrated with a CRM to enhance data synergy. The integration allows for the seamless transfer of order-related data into each customer’s profile within the CRM.
This enables businesses to analyze patterns of fulfillment such as purchase frequency from specific marketing campaigns, the number of products added to shopping carts without purchase completion, the utilization of vouchers or discount codes by customers, and much more.
Can an Order Management System Help With Inventory Management?
A good order management system like the one we developed here at KlikNRoll, can help with inventory management, through custom quota settings, automated deductions, smart suggestions, and AI-predictive sales forecasting.
The system ensures that all data is updated in real-time on your dashboard, and accessible to all stakeholders. It’s designed to stop additional eCommerce orders once the predetermined quota is reached.
Additionally, the warehouse management fulfillment team receives automated notifications, which helps in reducing communication errors. Moreover, our integrated CRM automatically tracks top-selling items, inputting this data into our AI model for precise sales forecasting. This allows you to get sales forecasting predictions for better inventory management.
Industries That Benefit from an eCommerce Order Management System
In general, most product-based industries can benefit from an online management solution, which includes examples like fashion & apparel, electronic goods, food & beverage, etc.
Some industries can find unique use cases for an OMS solution that can help streamline their operations or diversify their revenue like restaurants.
Restaurants can repurpose an eCommerce Order Management System into their online delivery platform to scale, fulfill more orders, and minimize commissions paid to 3rd party platforms.
If you’re in the restaurant industry, you can also integrate this online delivery system into our online booking system (Click2Book). This allows you to smoothen your conversion process by being able to have a single platform for your customers to make a booking or order takeout.
Not to mention, they can also benefit from features like real-time order tracking, online payment methods, automated inventory management, and POS integration.
The Process Flow of an eCommerce Order Management System
- Customers can access your online store organically or through an external marketing platform.
- After selecting their items, your customers can pay with an integrated payment solution of their choice.
- An electronic receipt will then be sent to the customer’s email, alongside shipment details and a link to check their order status, post-payment.
- Our quota management system will automatically adjust the inventory levels.
- Details will be processed to your selected accounting software and CRM solution to be synced in real time.
- The e-Commerce order will be sent to your fulfillment team to begin order processing.
- Once the order is processed and shipped, our system will automatically get live updates from the delivery partner.
- After delivery, you, the customer, and selected stakeholders will get notifications.
KlikNRoll Order Management System Integration Options
KlikNRoll’s eCommerce Order Management System allows integrations to almost every software or platform that you need to integrate to, that includes:
- Shipping Carriers like FedEx, DHL, etc.
- Marketing Platforms like MailChimp, Facebook Pixel, etc.
- Analytics Software like Google Analytics, etc.
- Payment Gateways like Stripe, etc.
- Accounting Software like QuickBooks, Xero, etc.
- CRM like KlikNGo, Salesforce, etc.