eCommerce
Order Management
System

KlikNRoll’s eCommerce Order Management System stands out from other solutions because we’re an end-to-end solution, everything you need under one platform.

What’s more, we put a lot of emphasis on the branding and conversion side of things. This means you’ll be able to increase conversion rate while maintaining customer engagement through branding elements on your online store.

On top of all that, our system offers the flexibility for customers to redeem their purchases partially, rather than all at once.

For instance, a customer who buys a grill and some cooking utensils from your store. They can collect the utensils directly from your store while choosing to have the grill delivered to their home.

This partial redemption feature is a unique feature that sets us apart from many other eCommerce platforms!

Additionally, increased conversion ultimately means fewer problems and complaints for your customer service team, while organically increasing revenue and decreasing basket abandonment.

We also use AI and chatbots to be able to automate and streamline tasks like answering customer inquiries, real-time order tracking, and receipt and signature integration, to boost overall efficiency and customer satisfaction.

Although an OMS and CRM are complementary in terms of their functionality in any business, they are fundamentally different and serve different purposes.

An order management system (OMS) focuses on tracking and managing the lifecycle of an order, from the ordering to the delivery process. This lifecycle also includes everything from inventory management, to order fulfillment and shipping.

Conversely, a customer relationship management (CRM) system is designed to cultivate and manage the relationships between the business and its current or potential customers. It meticulously gathers detailed customer information and monitors all interactions across various platforms, including the company’s website, social media channels, and the OMS itself.

This data collection aids in a deeper understanding of customer preferences and behaviors, which is incredibly important for strategic decision-making and implementing changes. The CRM system not only maintains individual customer profiles but also categorizes these profiles for more effective management of different customer segments.

Typically, an OMS is integrated with a CRM to enhance data synergy. The integration allows for the seamless transfer of order-related data into each customer’s profile within the CRM.

This enables businesses to analyze patterns of fulfillment such as purchase frequency from specific marketing campaigns, the number of products added to shopping carts without purchase completion, the utilization of vouchers or discount codes by customers, and much more.

A good order management system like the one we developed here at KlikNRoll, can help with inventory management, through custom quota settings, automated deductions, smart suggestions, and AI-predictive sales forecasting.

The system ensures that all data is updated in real-time on your dashboard, and accessible to all stakeholders. It’s designed to stop additional eCommerce orders once the predetermined quota is reached.

Additionally, the warehouse management fulfillment team receives automated notifications, which helps in reducing communication errors. Moreover, our integrated CRM automatically tracks top-selling items, inputting this data into our AI model for precise sales forecasting. This allows you to get sales forecasting predictions for better inventory management.

In general, most product-based industries can benefit from an online management solution, which includes examples like fashion & apparel, electronic goods, food & beverage, etc.

Some industries can find unique use cases for an OMS solution that can help streamline their operations or diversify their revenue like restaurants.

Restaurants can repurpose an eCommerce Order Management System into their online delivery platform to scale, fulfill more orders, and minimize commissions paid to 3rd party platforms.

If you’re in the restaurant industry, you can also integrate this online delivery system into our online booking system (Click2Book). This allows you to smoothen your conversion process by being able to have a single platform for your customers to make a booking or order takeout.

Not to mention, they can also benefit from features like real-time order tracking, online payment methods, automated inventory management, and POS integration.

1. Customers can access your online store organically or through an external marketing platform.
2. After selecting their items, your customers can pay with an integrated payment solution of their choice.
3. An electronic receipt will then be sent to the customer’s email, alongside shipment details and a link to check their order status, post-payment.
4. Our quota management system will automatically adjust the inventory levels.
5. Details will be processed to your selected accounting software and CRM solution to be synced in real time.
6. The e-Commerce order will be sent to your fulfillment team to begin order processing.
7. Once the order is processed and shipped, our system will automatically get live updates from the delivery partner.
8. After delivery, you, the customer, and selected stakeholders will get notifications.

KlikNRoll’s eCommerce Order Management System allows integrations to almost every software or platform that you need to integrate to, that includes:

• Shipping Carriers like FedEx, DHL, etc.
  
• Marketing Platforms like MailChimp, Facebook Pixel, etc.
  
• Analytics Software like Google Analytics, etc.
  
• Payment Gateways like Stripe, etc.
  
• Accounting Software like QuickBooks, Xero, etc.
  
• CRM like KlikNGo, Salesforce, etc.