The Murray Hong Kong Event
Streamlining Event Operations and Enhancing Customer Experience
A New Approach to Event Operations for Unparalleled Customer Experiences
Total revenue generated from KlikNRoll system
Number of Jazz shows completed successfully without errors or scheduling conflicts
Total transactions or bookings generated
This case study presents a successful example of event management by The Murray Hong Kong. They effectively addressed challenges associated with coordinating multiple Jazz Bands with different showtimes. By implementing solutions such as clear information on a dedicated webpage, simplified ticket purchasing, and more, The Murray achieved a smooth and error-free execution of the event.
The Murray Hong Kong faced the challenge of managing an event featuring multiple Jazz Bands with different showtimes. They needed to avoid scheduling conflicts, prevent customer confusion, simplify the purchasing process, and manage ticket availability effectively.
Redemption Process with QR Codes:
Customers will receive a redemption email containing all the necessary details and a unique QR code. This allowed easy and efficient entry into the shows, eliminating manual ticket checks and minimising wait times. The voucher management system indeed simplified the redemption process which made everything easier for customers.